PRIVACY POLICY

Introduction

Ocanzia values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access or use our website, mobile application, and related services.

Information We Collect

We collect different types of information to provide and improve our services.

Personal Information

We may collect:

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Event Location

Booking Information

We collect details related to your booking, including:

• Event Date
• Event Type
• Selected Package
• Payment Token Details

Technical Information

To enhance platform performance, we may collect:

• Device Information
• Browser Type
• IP Address
• Cookies and Tracking Data

How We Use Your Information

Your information is used to:

• Process and manage bookings
• Coordinate with service providers
• Improve platform performance and user experience
• Detect and prevent fraudulent activities
• Provide customer support
• Send booking confirmations and service-related communications

Sharing of Information

Your information may be shared only with trusted parties involved in providing our services, including:

• Event Service Providers
• Decorators
• Payment Gateway Partners
• Technology Service Providers
• Government or Legal Authorities when required by law

Ocanzia does not sell your personal information to third parties.

Payment Information

• All payment transactions are processed through secure PCI-DSS compliant payment gateways.
• Ocanzia does not store complete credit card or sensitive banking information on its servers.

Cookies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze user behavior
• Monitor website performance
• Deliver a personalized browsing experience

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill business requirements
• Comply with tax regulations
• Meet legal obligations
• Provide customer support

User Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent where applicable

Requests can be made by contacting our data protection team.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no online platform or internet transmission can be guaranteed to be completely secure.

Children's Privacy

Ocanzia's services are intended only for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under 18 years of age.

Policy Updates

Ocanzia reserves the right to update or modify this Privacy Policy at any time.

Users are encouraged to review this policy periodically to stay informed about any changes.

Contact

For questions regarding this Privacy Policy or to request access, correction, or deletion of your personal information, please contact us at:

Email: care@ocanzia.com