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TERMS & CONDITIONS

Introduction

Welcome to Ocanzia. These Terms & Conditions govern your access to and use of the Ocanzia website, mobile application, and all related services. By accessing, browsing, registering, or booking any service through Ocanzia, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

1.1 Definitions

Within these Terms:

  • Platform refers to the Ocanzia website, mobile application, and all associated digital interfaces.
  • Customer means any individual or legal entity using or booking services through the platform.
  • Service Provider includes decorators, photographers, caterers, entertainers, venues, artists, and other vendors associated with Ocanzia.
  • Booking means a confirmed service order placed through the platform.
  • Event refers to any celebration, ceremony, gathering, or occasion for which services are booked.

1.2 Eligibility

To use Ocanzia services:

  • You must be at least 18 years old.
  • You must have the legal capacity to enter into binding contracts.
  • All information provided must be accurate and up to date.

Ocanzia reserves the right to refuse service, cancel bookings, or terminate accounts containing false, fraudulent, or misleading information.

1.3 Platform Services

Ocanzia operates as a digital event planning and booking platform that enables customers to:

  • Discover event services
  • Customize event requirements
  • Book event-related services

Services may be provided:

  • Directly by Ocanzia
  • Through verified corporate partners
  • Through third-party vendors

Ocanzia reserves the right to modify, suspend, restrict, or discontinue any service without prior notice.

1.4 Account Registration

Users may be required to register an account to access advanced platform features. Customers are responsible for:

  • Maintaining the confidentiality of login credentials.
  • Monitoring all account activities.
  • Reporting unauthorized access immediately.

Ocanzia shall not be liable for any losses resulting from unauthorized access or misuse of customer accounts.

1.5 Bookings and Confirmation

A booking is considered confirmed only after:

  • Successful payment is received.
  • Ocanzia issues an official booking confirmation.

Ocanzia reserves the right to reject, modify, or cancel bookings due to:

  • Vendor unavailability
  • Pricing updates
  • Technical errors
  • Fraudulent activity
  • Violation of these Terms

1.6 Pricing and Payments

  • All prices are displayed in Indian Rupees (INR).
  • Pricing may vary based on: City, Event date, Market demand, Customization level, Seasonal availability.
  • Applicable taxes will be added as required by law.
  • Advance payment (full or partial) is required to confirm bookings.
  • Pricing may change before booking confirmation.

1.7 Customer Responsibilities

Customers agree to provide:

  • Accurate venue information
  • Reliable communication details
  • Venue access during setup
  • Required local permissions
  • Adequate power supply
  • Suitable working conditions

Additional costs or delays caused by customer negligence remain the customer's responsibility.

1.8 Decoration and Service Variations

Customers acknowledge that event decorations are handcrafted and customized. Minor variations may occur in:

  • Fresh flowers
  • Balloon colors
  • Prop sizes
  • Decorative accessories

Catalog photographs are for reference only and exact replication cannot be guaranteed.

1.9 Event Execution

Ocanzia makes reasonable efforts to deliver services on time. However, delays may occur due to:

  • Traffic
  • Severe weather
  • Venue regulations
  • Government restrictions
  • Public safety concerns
  • Force majeure events

Necessary on-site adjustments may be made to ensure safety and successful event execution.

1.10 Customer Conduct

Customers must maintain respectful and professional behavior. They must not:

  • Abuse staff or vendors
  • Threaten personnel
  • Damage equipment
  • Violate applicable laws

Violations may result in:

  • Immediate account suspension
  • Legal action
  • Termination of platform access

1.11 Photographs and Marketing Use

Unless customers opt out in writing before the event, they grant Ocanzia permission to use:

  • Event photographs
  • Videos
  • Testimonials
  • Related promotional material

These may be used for:

  • Marketing campaigns
  • Social media
  • Company portfolio
  • Advertising

Customers may request deletion of identifiable personal content.

1.12 Intellectual Property

All platform content remains the exclusive property of Ocanzia or its licensors, including:

  • Trademarks
  • Graphic designs
  • Layouts
  • Software
  • Algorithms
  • Text content

No material may be copied, modified, distributed, or commercially used without written permission.

1.13 Third-Party Services

Certain services are provided by independent vendors. Although Ocanzia carefully selects providers, it does not guarantee:

  • Vendor availability
  • Performance beyond reasonable control
  • Third-party conduct

1.14 Limitation of Liability

To the maximum extent permitted by law, Ocanzia's liability is limited to the amount paid for the specific booking.

Ocanzia is not liable for:

  • Indirect damages
  • Consequential losses
  • Business losses
  • Revenue loss
  • Emotional distress
  • Force majeure events

1.15 Indemnification

Customers agree to indemnify and hold harmless Ocanzia, its employees, directors, and affiliates from claims arising due to: Breach of these Terms, Customer negligence, or Violation of applicable laws.

1.16 Force Majeure

Ocanzia shall not be responsible for delays or failures caused by circumstances beyond its control, including:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government lockdowns
  • Labor strikes
  • Power outages
  • Civil unrest

1.17 Termination

Ocanzia may suspend or terminate accounts immediately if:

  • Terms are violated
  • Fraudulent payments are detected
  • Required by law enforcement

Termination does not affect any rights or liabilities accrued before termination.

1.18 Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of India. All disputes shall be subject exclusively to the jurisdiction of the civil courts of Prayagraj, Uttar Pradesh, India.

1.19 Amendments

Ocanzia may modify these Terms at any time. Updated Terms become effective immediately upon publication. Continued use of the platform constitutes acceptance of the revised Terms.

1.20 Contact Information

For legal notices, grievances, or official communication:

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